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Privacy Policy

At Elite Management Janitorial Services, your privacy matters. This Privacy Policy outlines how we collect, use, store, and protect your personal information. By using our website, you agree to the practices described here. If you do not agree with any part of this policy, please do not use our website.

1. Commitment to Privacy

We are committed to safeguarding your personal information and respecting your privacy. This policy, in conjunction with our Terms of Use, explains the types of data we collect, how we use it, and the measures we take to protect it.

Please note, this policy only applies to Elite Management Janitorial Services’ website. If you navigate to external sites via links on our platform, those sites are governed by their privacy policies, for which we are not responsible. We encourage you to review the privacy terms of any third-party websites before providing your data.

2. Information We Collect

We may collect and process the following types of information:

Information you provide by filling out forms on our website
Data submitted during user registration, service inquiries, or support requests
Details from customer surveys (optional)
Records of communications when you contact us
Data provided when reporting an issue with the site

By providing your email address and/or phone number, you consent to receiving occasional promotional emails or SMS messages regarding offers or updates.

3. IP Addresses & Cookies

We may collect technical data about your device, such as:

IP address
Browser type and version
Operating system

This information is used for system administration and statistical analysis. It does not personally identify you.

Cookies: Our website uses cookies to enhance your user experience. Cookies help us analyze web traffic and improve functionality. You may disable cookies in your browser settings, but doing so may restrict your access to certain features of the site.

4. Where Your Data Is Stored

All personally identifiable information collected by Elite Management Janitorial Services is securely stored and protected from unauthorized access. Payment transactions are encrypted for security.

If you receive a login or password to access specific areas of our site, it is your responsibility to keep this information confidential. Do not share your credentials with others.

Frequently Asked Questions

Have Any Questions

How do I book a cleaning service online?

Simply visit our website and click “Book Now.” Select the type of service, choose your preferred date and time, fill in your details, and submit the request. We’ll follow up to confirm your appointment.

Is my appointment confirmed immediately after booking?

Not yet. After submitting your request, our team will contact you by phone or email to confirm the date, time, and details before finalizing your booking.

Do I need to pay a deposit to book a service?

YES. A $50 non-refundable deposit is required for standard cleanings. For move-out or deep cleaning, a 50% deposit is required. This secures your spot and goes toward the total cost.

What if I need to cancel or reschedule?

We understand things come up! Please notify us at least 24 hours in advance to avoid a cancellation fee. You can reschedule up to 3 times with proper notice.

What types of payment do you accept?

We accept Cash, Check, Credit Card, PayPal, Zelle, and CashApp. Payment is due on the day of service.

Do I need to be home during the cleaning?

Not at all. As long as we have access to your home (via a key, code, or someone present), we can complete the service whether you’re home or not.

What’s included in a standard cleaning?

Standard cleaning includes dusting, vacuuming, mopping, bathroom sanitizing, and kitchen surface cleaning. You can view full-service details and add-ons during booking.

Can I request the same cleaner each time?

We strive for consistency and will do our best to assign the same cleaner for recurring services. However, availability may vary depending on schedules.

Do you bring your cleaning supplies?

Yes! Our team comes fully equipped with all tools and products. If you prefer, we can use eco-friendly or your supplies; let us know in advance.

Is your cleaning team background-checked?

Absolutely. All of our staff are fully vetted, background-checked, and professionally trained to ensure your peace of mind.

For nearly 10 years, Imperial Cleaning has provided high-quality cleaning and maintenance services customized to our clients’ needs. We have extensive professional cleaning experience that ensures smooth service transitions.