Home One || Demo || Cleaning Services HTML Template

Terms & Conditions of Service

By booking a service with us, you acknowledge and agree to the following terms. If you do not accept these terms, please refrain from booking.

Booking & Confirmation

Submitting a booking request does not guarantee your preferred date/time. All bookings must be confirmed via phone or email.

Standard Cleaning: $50 non-refundable deposit, applied to your final balance.
Move-Out/Deep Cleaning: 50% non-refundable deposit required.
Credit card payments: A hold is placed 24 hours before service. Full payment is charged after service completion.

Cancellation & Rescheduling

Minimum 24-hour notice is required for cancellations or reschedules.
Failure to notify will result in forfeiture of the deposit.
Cleanings may be rescheduled up to 4 times with 24+ hours’ notice. Beyond that, deposits may be forfeited.

Cleaning Teams

Our services are typically performed by solo cleaners. Additional team members may be assigned based on job complexity. All staff are background-checked, drug-tested, and trained.

Right to Refuse Service

We may decline or end service if we encounter:

Safety hazards (e.g., exposed weapons, unsafe environments)
Inappropriate behavior or uncomfortable conditions
Extreme clutter, unsanitary conditions, or lack of utilities

If service is denied for these reasons, the cancellation fee applies.

Client Responsibilities

Please tidy surfaces and floors prior to our arrival.
Notify us if you want clutter handled (additional charges apply).
Parking must be provided. If not, a $70 cancellation fee may apply.

Optional Add-On Services (Additional Fees Apply)

Eco-friendly Products
Interior Window & Blind Cleaning
Baseboard Detailing
Oven, Fridge & Cabinet Cleaning
Pet Hair or Mold Removal
Garage, Patio, and Mattress Cleaning
Carpet Cleaning & More

Pets

We love pets! Please confine them during service for safety. If a pet poses a risk, we reserve the right to leave and the cancellation policy applies.

Pricing & Service Adjustments

Prices are estimates. If extra time is needed and you are unreachable, the team will leave and a cancellation fee applies.

We may adjust pricing based on frequency, home size, occupancy, or renovations.

Payment Methods

All payments are due on the day of service. Accepted methods: Cash, Check, Credit Card, PayPal, Zelle, or CashApp.

Refund Policy

All sales are final. If dissatisfied, notify us within 24 hours for a complimentary re-clean of missed areas.

Recurring Service Discounts

Recurring clients receive discounts after their first cleaning. Skipped services may adjust your rate and frequency.

Annual Rate Adjustments

Rates may increase annually by up to 8%. Major household changes may also affect pricing.

Access & Lockouts

If locked out and unreachable for 15 minutes, a $70 fee applies. Please provide key or code in advance.

Alarm Systems

Please provide alarm instructions ahead of service to avoid lockout issues.

Customer-Supplied Equipment

If you request the use of your equipment, we are not responsible for any damages incurred.

Items We Cannot Clean

Mold or biohazards
Hoarding scenarios
Bodily fluids, blood, or waste
Fragile, unreachable, or heavy furniture (35+ lbs)

Breakage, Damage & Loss

We are insured and take precautions. We are not liable for:

Normal wear and tear
Poor installation of fixtures
Unreported valuables

Report issues with photos within 24 hours for resolution (exact replacement not guaranteed).

Arrival Windows

Morning: 8:00 AM – 11:00 AM
Midday: 11:00 AM – 3:00 PM

We’ll notify you of any delays.

Holidays & Weather

Closed on:

July 4th
Thanksgiving & Black Friday
Christmas Eve & Day
New Year’s Eve & Day

We also close during severe weather following local school closures.

Security & Key Policy

We recommend using a lockbox. We are not liable for loss if keys are unsecured or doors left open.

Non-Solicitation of Employees

Clients may not hire or solicit our staff privately. Doing so may result in legal action.

Travel & After-Hour Fees

Additional charges apply for services:

Outside our service area
Requested beyond regular business hours

Legal Governance

These terms are governed by the laws of Pennsylvania and New York.

Frequently Asked Questions

Have Any Questions

How do I book a cleaning service online?

Simply visit our website and click “Book Now.” Select the type of service, choose your preferred date and time, fill in your details, and submit the request. We’ll follow up to confirm your appointment.

Is my appointment confirmed immediately after booking?

Not yet. After submitting your request, our team will contact you by phone or email to confirm the date, time, and details before finalizing your booking.

Do I need to pay a deposit to book a service?

YES. A $50 non-refundable deposit is required for standard cleanings. For move-out or deep cleaning, a 50% deposit is required. This secures your spot and goes toward the total cost.

What if I need to cancel or reschedule?

We understand things come up! Please notify us at least 24 hours in advance to avoid a cancellation fee. You can reschedule up to 3 times with proper notice.

What types of payment do you accept?

We accept Cash, Check, Credit Card, PayPal, Zelle, and CashApp. Payment is due on the day of service.

Do I need to be home during the cleaning?

Not at all. As long as we have access to your home (via a key, code, or someone present), we can complete the service whether you’re home or not.

What’s included in a standard cleaning?

Standard cleaning includes dusting, vacuuming, mopping, bathroom sanitizing, and kitchen surface cleaning. You can view full-service details and add-ons during booking.

Can I request the same cleaner each time?

We strive for consistency and will do our best to assign the same cleaner for recurring services. However, availability may vary depending on schedules.

Do you bring your cleaning supplies?

Yes! Our team comes fully equipped with all tools and products. If you prefer, we can use eco-friendly or your supplies; let us know in advance.

Is your cleaning team background-checked?

Absolutely. All of our staff are fully vetted, background-checked, and professionally trained to ensure your peace of mind.

For nearly 10 years, Imperial Cleaning has provided high-quality cleaning and maintenance services customized to our clients’ needs. We have extensive professional cleaning experience that ensures smooth service transitions.